Refund Policy
AT TOP OFF SHOP, WE PRIORITIZE CUSTOMER SATISFACTION AND AIM TO PROVIDE A SEAMLESS SHOPPING EXPERIENCE. THIS REFUND POLICY OUTLINES THE CONDITIONS UNDER WHICH REFUNDS MAY BE GRANTED, ENSURING TRANSPARENCY AND CLARITY FOR OUR CUSTOMERS.
ALL REQUESTS FOR REFUNDS MUST BE INITIATED WITHIN 30 DAYS OF THE PURCHASE DATE.
TO BE ELIGIBLE FOR A REFUND, ITEMS MUST BE UNUSED, IN THEIR ORIGINAL PACKAGING, AND ACCOMPANIED BY A RECEIPT OR PROOF OF PURCHASE.
THIS POLICY APPLIES TO ALL PRODUCTS SOLD THROUGH OUR STORE.
IN THE EVENT THAT A PRODUCT IS DEFECTIVE OR DAMAGED UPON ARRIVAL, CUSTOMERS ARE ENCOURAGED TO CONTACT OUR CUSTOMER SERVICE TEAM WITHIN 7 DAYS OF RECEIVING THE ITEM.
WE WILL ASSESS THE SITUATION AND MAY OFFER A REPLACEMENT OR A FULL REFUND, DEPENDING ON THE CIRCUMSTANCES.
REFUNDS WILL BE PROCESSED USING THE ORIGINAL PAYMENT METHOD.
PLEASE ALLOW UP TO 14 BUSINESS DAYS FOR THE REFUND TO REFLECT IN YOUR ACCOUNT, AS PROCESSING TIMES MAY VARY DEPENDING ON THE FINANCIAL INSTITUTION.
SHIPPING COSTS ARE NON-REFUNDABLE, AND CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING FEES UNLESS THE RETURN IS DUE TO AN ERROR ON OUR PART.
IN SUCH CASES, WE WILL COVER THE RETURN SHIPPING COSTS.
TO INITIATE A REFUND, CUSTOMERS MUST CONTACT OUR CUSTOMER SERVICE TEAM VIA EMAIL OR PHONE, PROVIDING THEIR ORDER NUMBER AND DETAILS REGARDING THE REASON FOR THE RETURN.
OUR TEAM WILL GUIDE CUSTOMERS THROUGH THE RETURN PROCESS AND PROVIDE ANY NECESSARY INSTRUCTIONS.
THIS REFUND POLICY IS SUBJECT TO CHANGE, AND WE RECOMMEND REVIEWING IT PERIODICALLY TO STAY INFORMED OF ANY UPDATES.
BY MAKING A PURCHASE AT TOP OFF SHOP, CUSTOMERS AGREE TO THE TERMS OUTLINED IN THIS POLICY.